Privacy Policy fbet8 – Data Protection & Information Security

1 Introduction

Welcome to the fbet8 Privacy Policy. This document clearly and transparently explains how fbet8 ("we", "Platform", "Company") collects, uses, discloses, and protects your personal information when you use our website at fbet8.top or the fbet8 mobile app.

We take our responsibility to protect every user's privacy seriously. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognized data protection standards. It applies to all users who access or use any services offered by fbet8, whether through the website, mobile app, or other channels we operate.

We are committed to maintaining your trust at all times. If you ever have any privacy-related questions or concerns, our support team is reachable via in-app live chat or our official email.

2 Information We Collect

Fbet8 collects various types of information depending on your interactions with our platform. We only collect information that is genuinely necessary to provide you with a high-quality service.

A. Information You Provide Directly

• Full name as stated on a valid identification document
• Email address and mobile number for account verification purposes
• Date of birth to ensure compliance with the minimum age requirement of 18 years
• Current residential address for identity verification (KYC) requirements
• Copies of identity documents (MyKad, passport) submitted during the KYC process
• Payment method information including bank account numbers or e-wallet details
• Your account's deposit and withdrawal transaction history

B. Information Collected Automatically

• IP address and location information (state/city) of your device
• Web browser type and version used
• Operating system and device type (desktop, smartphone, tablet)
• Pages visited, visit duration, and navigation patterns within the platform
• Game session data includes date, time, game type, and wagering amounts
• Technical error logs for troubleshooting purposes

Type of Information	Purpose of Collection	Retention Period
Personal Identification Data	Registration & KYC	5 years after account closure
Transaction Data	Financial & Audit Records	7 years (legal requirement)
Game Session Data	Service improvement	2 years
Technical Logs	Security & Troubleshooting	90 days
Cookie Data	User Experience	Based on cookie settings

3 How We Use Your Information

All information we collect is used solely for legitimate, clearly stated purposes. fbet8 does not use your data for any purpose unrelated to the delivery of our platform services.

• Account Management: Creates, verifies, and manages your member account, including the KYC process and age verification.
• Transaction Processing: Processes deposits, withdrawals, and all financial transactions in your account securely and accurately.
• Platform Security: Identifies and prevents fraud, money laundering, multi-account usage, and other suspicious activities.
• Customer Support: Provides effective assistance when you contact our support team, including resolving disputes and responding to inquiries.
• Service Improvement: Analyzes usage patterns to improve platform performance, enhance the user interface, and introduce relevant new features.
• Important Communications: Sends account-related notifications such as transaction confirmations, security alerts, and important policy updates.
• Legal Compliance: Fulfills reporting and compliance obligations as required by applicable laws and regulatory bodies.

4 Information Sharing & Disclosure

Fbet8 maintains a strict data-sharing policy. We do not sell, rent, or trade your personal information to any third party. However, there are limited situations where disclosure of information is necessary and legally permissible:

Trusted Service Providers

We share necessary data with trusted service partners, including payment service providers, third-party KYC verification platforms, licensed game providers, and IT infrastructure and cybersecurity providers. All partners are bound by strict confidentiality agreements and are only permitted to use your data for the specific agreed purposes.

Legal Requirements

Fbet8 may disclose user information to authorities if required by law, court order, or directive from a legitimate regulatory body. This includes reporting obligations under anti-money laundering (AML) and counter-terrorism financing (CFT) laws.

Protection of fbet8 Interests

In cases involving confirmed fraud, platform abuse, or related legal action, fbet8 reserves the right to disclose relevant information to the authorities or legal counsel involved in such proceedings.

5 Data Security Measures

The security of your personal information is fbet8's top priority. We implement a comprehensive range of technical and organizational security measures to protect your data from unauthorized access, loss, or misuse.

• 256-bit SSL Encryption: All communication between your device and fbet8 servers is secured by a Secure Socket Layer (SSL) with 256-bit encryption that is practically unbreakable.
• Stored Data Encryption: Sensitive data stored in our databases, including passwords and financial information, is encrypted using the latest encryption algorithms.
• Layered Access Controls: Only authorized personnel with a legitimate business need are permitted to access user data, and every access is logged for audit purposes.
• 24/7 Security Monitoring: Our real-time threat monitoring system operates around the clock to detect and respond to any suspicious activity immediately.
• Regular Penetration Testing: fbet8 conducts regular security testing by independent cybersecurity experts to identify and patch any system vulnerabilities.
• DDoS Protection: Our infrastructure is equipped with Distributed Denial of Service (DDoS) protection systems to ensure the platform remains accessible at all times.

While we take all reasonable precautions, no security system can be guaranteed 100% foolproof. You also play an important role in keeping your account secure by using a strong password and never sharing your login credentials with anyone.

6 Cookies & Tracking Technologies

Fbet8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, navigation, and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how you use the platform to help us improve overall performance and user experience.
• Functional Cookies: Saves your preferences such as interface language and display settings so you do not need to reconfigure them on every visit.
• Analytics Cookies: Helps us understand platform usage patterns through aggregated and anonymized data for service improvement purposes.

You can control and manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the fbet8 platform.

7 Data Storage & Transfer

Your personal data is stored on servers located in secure, certified data centres. fbet8 retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

Data retention periods are as follows:

• Active account data is retained for the duration your account is active plus 5 years after account closure.
• Financial transaction records are retained for a minimum of 7 years in accordance with applicable financial and tax legal requirements.
• KYC records and identity verification documents are retained for 5 years after the business relationship ends.
• System logs and technical data are retained for 90 days for troubleshooting and security purposes.

8 Your Rights as a User

Under Malaysia's Personal Data Protection Act (PDPA) and our own policies, you have the following rights regarding your personal data that we hold:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information in your records.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to our legal obligations to retain certain data.
• Right to Restriction: You have the right to request that we restrict the processing of your data under certain circumstances, such as during a dispute regarding data accuracy.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact our privacy team via in-app live chat or by email at [email protected]. We will process your request within 30 business days.

9 Children's Privacy

Fbet8 is a platform exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we determine that we have collected data from a minor without adequate age verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who are concerned that their child may have registered on our platform are encouraged to contact us promptly for follow-up action.

10 Policy Amendments & Contact Us

Fbet8 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements in how we manage user data. Any material amendments will be communicated to you via in-app notification or email at least 14 days before taking effect.

Your continued use of the fbet8 platform after notification of any amendments constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of the latest version in effect.

This Privacy Policy was last updated on 1 January 2026.